Sprinklr Unified CX Connector for Service Cloud
Connects digital, voice, and social channels with Service Cloud for case and interaction management.
SprinklrFreemium
Achille AI
by Achille.aiSalesforceFreemium
Generates response suggestions and analyzes support tickets within Salesforce Service Cloud.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Achille AI generates response suggestions for customer inquiries and enriches draft replies. It analyzes tickets for priority and urgency, and classifies spam, partnership requests, auto-responses, and notifications. The add-in connects to the Achille AI platform through webhooks and uses Named Credentials and Custom Metadata for API configuration.
Key capabilities
from the Salesforce AppExchange listingResponse suggestions
Generates contextual response recommendations for customer inquiries.
Draft text enhancement
Enriches draft responses for customer communications.
Ticket priority scoring
Analyzes ticket urgency and customer sentiment with AISAT automatic priority scoring.
Message classification
Identifies spam, partnership requests, auto-responses, and notification messages.
Webhook integration
Communicates with the Achille AI platform through webhooks.
API configuration
Uses Named Credentials and Custom Metadata for API configuration.
Who it's for
Support teams.
How it compares
Achille AI generates response suggestions, enriches draft replies, scores ticket priority, and classifies messages. Sprinklr Unified CX Connector for Service Cloud connects more than 30 digital, voice, and social channels to Service Cloud and provides interaction visibility, sentiment analysis, and AI-powered insights. WatBox focuses on WhatsApp, SMS, CTI calling, and automatic conversation logging for Salesforce records.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Sprinklr Unified CX Connector for Service Cloud | Freemium | Cloud |
In the catalog
72 plugins in Service Cloud · Customer Service
Price distribution: 10 free, 11 freemium, 51 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Revolutionize Customer Support with AI-Powered Intelligence Achille AI seamlessly integrates with Salesforce Service Cloud to deliver exceptional customer service through artificial intelligence. Transform your support team's productivity with instant, contextual response suggestions and intelligent ticket analysis.»