ADL Connect - Integrate Azure DevOps / JIRA / ServiceNow / Zendesk /Xurrent(4me)
Sync Salesforce records with Azure DevOps, JIRA, ServiceNow, Zendesk, and Xurrent (4me) from Salesforce Platform.
ADL SolutionFreemium
WatchMe Video Support
by SightLane LLCSalesforcePaid
Record user experiences and Salesforce logs, then attach them to Cases or other Salesforce records.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
WatchMe lets users record experiences within or outside Salesforce and attach the video to a Case or another object. Support agents receive Salesforce debug logs that are automatically provisioned for individual users and cleaned up afterward. Recordings can include windows from other systems, such as integration results. The workflow brings Case data, video, and debug logs together for support agents.
Key capabilities
from the Salesforce AppExchange listingLive video recording
Users can record their experiences within and outside Salesforce.
Case attachment
A WatchMe recording can be attached to a Case or any Salesforce object.
On-demand debug logs
Salesforce debug logs are automatically provisioned for individual users, delivered to the support team, and cleaned up afterward.
Production visibility
Support agents can view user behavior and results in production environments.
Cross-system recording
Users can include another system's window in a WatchMe recording.
Who it's for
Users and support agents.
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«WatchMe makes it effortless for users to record and share live demos of issues with support agents, cutting down on coordination meetings and back-and-forth explanations. Simply capture the experience, attach it to a Case (or any object), and let WatchMe do the rest. In addition to video recordings, support agents …»