Centro: Agentforce for Microsoft Teams
Bring Agentforce agents, Salesforce updates, and record collaboration into Microsoft Teams chats, channels, and shared workspaces.
Centro LLCFreemium
Visual Engagement for Agentforce
by ApizeeSalesforceFreemium
Initiates browser-based video calls and screen sharing from Agentforce records for sales and service workflows.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Apizee adds video engagement to Agentforce workflows, allowing agents to start a video call when an interaction requires visual assistance. Calls can be opened from a Salesforce detail page without switching tabs or requiring a separate user login. Call activities and snapshots are attached to the related Salesforce object. The app supports video escalation, screen sharing, and front- or rear-facing camera use.
Key capabilities
from the Salesforce AppExchange listingOne-click video escalation
Agents can initiate a video call directly from an Agentforce workflow.
Screen sharing
Video calls include screen-sharing capability.
Camera switching
The app supports both front-facing and rear-facing cameras.
Salesforce record attachment
Call activities and snapshots are attached to the related Salesforce object.
Browser-based calling
Secure video calls
The vendor describes the video calls as secure and GDPR-compliant.
Use cases
- Customer service agents can escalate complex support interactions to video calls.
- Technical support teams can use video for product troubleshooting and maintenance.
- Field service teams can provide remote assistance instead of an on-site interaction.
- Sales teams can use video during lead qualification or quote preparation.
Who it's for
Sales and service teams.
In the catalog
144 plugins in Agentforce · Customer Service
Price distribution: 44 free, 32 freemium, 68 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«The Apizee Agentforce app brings the power of real-time video engagement directly into your Salesforce workflows. Whether qualifying leads, preparing quotes, assisting customers, or resolving support issues, your agents can now instantly initiate a secure video call when complexity arises — without leaving the …»