Universal Timeline

by Salesforce LabsSalesforceFree

Displays customer interactions and events over time in Sales Cloud.

Facts verified appexchange.salesforce.comAd-free rankings
PRICINGFree
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
Universal Timeline — screenshot from the Salesforce AppExchange listing

What it does

Displays interactions and events from different objects and related lists in a timeline. Timeline definitions and events can be configured for standard and custom objects. The timeline can appear in page layouts or as a custom Sales Cloud Console panel component. It can calculate a record’s overall satisfaction, mood, or health from custom event disposition fields.

Key capabilities

from the Salesforce AppExchange listing

Timeline definitions

Defines timelines and timeline events through metadata for standard and custom objects.

Cross-object event view

Shows interactions and events from different object types and related lists in a timeline.

Layout and console placement

Adds the timeline inline to page layouts or as a custom Sales Cloud Console panel component.

Satisfaction and mood

Calculates a record’s overall satisfaction, mood, or health from custom event disposition fields.

In the catalog

29 plugins in Sales Cloud · Productivity

Price distribution: 7 free, 4 freemium, 18 paid

Pricing & deployment

Platform
Salesforce
Product
Sales Cloud
Deployment
Cloud
Pricing
Free

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What the vendor says

«As customers expect more from companies, the idea of the “customer platform” is essential. Salesforce is increasingly acting as an abstract customer lifecycle and interaction layer that sits above traditional transactional systems. Every person that touches the customer along their lifecycle should be a participant on …»

Official marketplace listing

Publisher
Salesforce Labs
Updated on marketplace
Facts verified