AI Service Desk by Aisera
AI Service Desk by Aisera turns Microsoft Teams into the central process hub for automated, conversational employee support.
AiseraPrice not published
Turing Virtual Assistant (BOT)
by Turing ChallengeMicrosoft 365Paid
Provides virtual assistance for customers and employees, with integrated statistics in Power BI.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
Provides a virtual assistant for customers or employees, with centralized management through the web. It can connect with ERP, CRM, directories, and other customer tools, and operate through mobile, web, phone, WhatsApp, Skype, and Microsoft Teams. The bot uses separate topic and knowledge functions and includes statistics integrated with Power BI. Listed use cases include support, recruitment, evaluation, and employee reporting.
Key capabilities
from the Microsoft Marketplace listingCentral web management
The bot is managed centrally through a web interface.
Business tool integration
The bot can integrate with ERP, CRM, directories, and other customer tools.
Multiple access channels
The bot can operate through mobile, web, phone, WhatsApp, Skype, and Microsoft Teams.
Topic and knowledge functions
The bot provides topic handling through LUIS and knowledge handling through QnA.
Power BI statistics
The product includes statistics integrated with Power BI.
Automated evaluations
The bot can send quizzes periodically based on student progress and rules configured through the web manager.
Use cases
- The bot can support early-stage recruitment activities, including questions, CV submission, and interview appointment scheduling.
- Teachers can configure courses, modules, students, objectives, questions, and rules through the web manager.
- Employees can report timesheets or work orders by speaking to the bot through Skype or a PSTN phone call.
Who it's for
The listing names customers, employees, teachers, students, and field service employees.
How it compares
Turing Virtual Assistant (BOT) is listed as paid, while AI Service Desk by Aisera has an unknown pricing type. Both listings use cloud deployment. Turing Virtual Assistant (BOT) was updated on Aug 2026, while AI Service Desk by Aisera was updated in May 2023.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| AI Service Desk by Aisera | Price not published | Cloud |
In the catalog
402 plugins in Power BI · HR
Price distribution: 7 free, 8 freemium, 94 paid, 293 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power BI
Deployment
Cloud
Pricing
Paid
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What the vendor says
«This product is only available in English and Spanish. Virtual assistant for customers or employees. BOT ready to use, valid to all types of customers and industries. Provide centralized management from the Web and can be integrated with customer's tools like ERP, CRM, Directory, etc., The BOT is valid for multiples …»