R2 Docuo
Delivers R2 Docuo work process notifications and status updates in Microsoft Teams, reducing daily email reminders.
R2 DocuoPrice not published
TOPdesk
by TOPdesk Teams AppsMicrosoft 365Price not published
Register service requests in TOPdesk from Microsoft Teams conversations.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
The application lets TOPdesk operators register Microsoft Teams messages as TOPdesk tickets. Relevant message details and context can be retained during ticket registration. Operators can create tickets in Microsoft Teams and continue handling them in TOPdesk. Use requires a TOPdesk account and environment.
Key capabilities
from the Microsoft Marketplace listingTeams message registration
Turns a message from Microsoft Teams into a TOPdesk ticket.
Context capture
Retains relevant context from the message during ticket registration.
TOPdesk ticket handling
Supports continued handling of tickets in TOPdesk after their creation in Microsoft Teams.
Use cases
- A TOPdesk operator can register a request received through Microsoft Teams without leaving that application.
- An organization using both products can move service management requests from Microsoft Teams into TOPdesk for follow-up.
Who it's for
TOPdesk operators in organizations using TOPdesk and Microsoft Teams for service management processes.
How it compares
TOPdesk and R2 Docuo both use cloud deployment and list an unknown pricing model. TOPdesk and Zoho Desk also both use cloud deployment and list an unknown pricing model.
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«The TOPdesk application for Microsoft Teams enables operators to turn messages into TOPdesk tickets without leaving Microsoft Teams. Requests and questions are often handled in Microsoft Teams. This application helps convert these messages into structured tickets, so relevant information is captured and followed up in …»