Salesforce IT Desk
Agentic IT service desk for Microsoft Teams that lets IT and HR service teams resolve issues with Agentforce AI Agents.
salesforce.comPrice not published
TeamViewer ONE
by TeamViewer Germany GmbHMicrosoft 365Paid
Combines remote access, IT automation, experience monitoring, and endpoint management for Microsoft Teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAutomation
UPDATED ON MARKETPLACE
What it does
Brings together remote access, automation, Digital Employee Experience monitoring, and endpoint management. Displays telemetry from endpoints, networks, and applications. Connects telemetry with actions for device, network, and application performance issues. Provides AI-driven insights and guided remediation.
Key capabilities
from the Microsoft Marketplace listingRemote access
Provides remote access for IT teams.
IT automation
Offers built-in automation functions.
Experience monitoring
Monitors the Digital Employee Experience.
Endpoint management
Manages endpoints.
Guided remediation
Provides guided steps for addressing device, network, and application performance issues.
Who it's for
IT teams.
How it compares
TeamViewer ONE is paid and cloud-deployed, with an update date of Jul 2026. Salesforce IT Desk and Tikit | Modern IT Service Desk for Microsoft Teams are cloud-deployed, with unknown pricing and update dates of Jul 2026 and Mar 2026. Enterprise digital asset management is freemium and cloud-deployed, with an update date of Dec 2025, while AgilePoint NX is cloud-deployed with unknown pricing and an update date of Oct 2023.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Salesforce IT Desk | Price not published | Cloud | |
| Tikit | Modern IT Service Desk for Microsoft Teams | Not in catalog | ||
| Enterprise digital asset management | Freemium | Cloud | |
| AgilePoint NX | Price not published | Cloud | |
In the catalog
77 plugins in Microsoft Teams · Automation
Price distribution: 4 free, 5 freemium, 32 paid, 36 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«TeamViewer ONE empowers IT teams to move beyond reactive, break-fix support and take control of the digital workplace. By unifying remote access, intelligent automation, Digital Employee Experience monitoring, and endpoint management in a single offering, it eliminates tool sprawl and delivers real-time visibility …»
Official marketplace listing
Marketplace
Publisher
TeamViewer Germany GmbH
Updated on marketplace
Facts verified