Sync SLA

by OpsCraftAtlassianFreemium

Displays SLA details from related Jira Service Management requests on Jira issues.

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PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
Sync SLA — screenshot from the Atlassian Marketplace listing

What it does

Sync SLA displays SLA information from related Jira Service Management issues on the open Jira issue. When several service requests or incidents are connected, it can show a separate section for each source, including the mapping name and source issue key. Project administrators can select which issue types display SLA details and define how source issues are found.

Key capabilities

from the Atlassian Marketplace listing

JSM SLA display

Displays SLA information from related Jira Service Management requests on Jira issues.

Multiple SLA sections

Shows separate sections for multiple connected service requests or incidents.

Configurable source rules

Lets project administrators select displayed issue types and define source issues through parent issues, links, link types, or link direction.

Who it's for

Project administrators and teams working with customer requests, service requests, incidents, and related technical work.

How it compares

Sync SLA is freemium and cloud-only. Display linked issues, Issue Progress For Jira Cloud, Field Sync, and Zoho Desk Connector for Jira are paid; Display linked issues supports data center, cloud, and server, while Field Sync supports data center and server. PortalView Dynamic Fields for JSM is also freemium and cloud-only. Sync SLA was updated in Jul 2026; the alternatives were updated in Feb 2026, Aug 2026, Sep 2026, May 2026, and Aug 2026 respectively.

NamePricingDeploymentUpdated
Sync SLAthis pluginFreemiumCloud
Display linked issuesPaidCloud · Data Center · Server
Issue Progress For Jira CloudPaidCloud
Field SyncPaidData Center · Server
Zoho Desk Connector for JiraPaidCloud
PortalView Dynamic Fields for JSMFreemiumCloud

In the catalog

495 plugins in Jira · IT support and service

Price distribution: 157 free, 126 freemium, 212 paid

Pricing & deployment

Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium

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What the vendor says

«Sync SLA is a Jira Cloud app that displays SLA information from related issues directly on the currently opened Jira issue. The app is designed for teams working across multiple Jira projects — for example when customer requests, service requests, or incidents are managed in Jira Service Management, while technical …»

Official marketplace listing

Publisher
OpsCraft
Updated on marketplace
Facts verified

Tags

data visualisationintegrationsit supportsla management