Customer Thermometer
Outlook add-in that embeds 1-click ratings in emails to measure customer or employee satisfaction, with NPS and CSAT reporting.
Customer Thermometer Technology LtdPrice not published
Surveyapp
by VOC Metrics LimitedMicrosoft 365Price not published
Collects customer feedback and manages survey alerts, tasks, and progress in Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Collects customer feedback through surveys delivered in person, online, or by email. Provides analytics for reviewing customer experience trends and patterns. Includes case management for sending alerts, assigning tasks, and tracking progress in Microsoft Teams. An active Surveyapp account is required.
Key capabilities
from the Microsoft Marketplace listingCustomer feedback surveys
Captures customer reactions through surveys across in-person, online, and email touch points.
Customer experience analytics
Provides analytics for reviewing trends, patterns, customer sentiment drivers, and customer experience data.
Case management
Sends alerts to team members when service levels drop and supports task assignment.
Progress tracking
Lets teams respond to alerts and track task progress in Microsoft Teams.
Use cases
- Collect feedback at shops, airports, hospitals, offices, and expos using iPads or iPhones.
- Share customer experience reports with team members through the Surveyapp analytics suite.
How it compares
Surveyapp and Customer Thermometer both use cloud deployment and have an unknown pricing model. Team Survey - Feedback Surveys also uses cloud deployment with unknown pricing.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Customer Thermometer | Price not published | Cloud | |
| Team Survey - Feedback Surveys | Price not published | Cloud |
In the catalog
844 plugins in Microsoft Teams · Analytics
Price distribution: 27 free, 45 freemium, 294 paid, 478 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Capture feedback quickly and easily with our smiley surveys, via your iPad or iPhone, making it perfect for use in shops, airports, hospitals, offices, expos and more. Manage your whole Customer Experience using Surveyapp platform – and find out how customers are interacting with you at every touch point. Wherever …»