Customer Thermometer

by Customer Thermometer Technology LtdMicrosoft 365Price not published

Add 1-click feedback surveys to Outlook emails and collect ratings and comments.

Facts verified marketplace.microsoft.comAd-free rankings
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
Customer Thermometer — screenshot from the Microsoft Marketplace listing

What it does

It tracks recipients and subject lines, reports responses in real time, and supports NPS, CSAT, and other feedback options. A pinnable panel controls whether a survey is included, while webhooks and API connect feedback to Slack, Teams, and dashboarding tools.

Key capabilities

from the Microsoft Marketplace listing

Email surveys

Recipient tracking

Tracks recipients to associate responses and comments with the people who submitted them.

Subject attribution

Attributes feedback to the email subject line.

Response alerts

Provides real-time alerts for different responses and comments.

Feedback metrics

Measures and reports on NPS, CSAT, and other feedback options.

Survey controls

Uses a pinnable survey panel to choose whether to include a survey.

Webhook integrations

Connects with Slack, Teams, and dashboarding tools through webhooks or API.

Reporting dashboard

Provides access to a real-time reporting dashboard and reporting suite.

Use cases

  • Collect satisfaction feedback from customer interaction emails, support tickets, service cases, and email threads.
  • Monitor customer or employee satisfaction and mood through email responses.

In the catalog

926 plugins in Microsoft Teams · Analytics

Price distribution: 29 free, 45 freemium, 321 paid, 531 price not published

Pricing & deployment

Platform
Microsoft 365
Product
Outlook
Deployment
Cloud
Pricing
Price not published

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What the vendor says

«Add Customer Thermometer’s 1-click email surveys to your Outlook emails and get real-time, actionable feedback from any email you send. Customer Thermometer is the market leader in simple email feedback solutions. Our Outlook Add-In lets any business, no matter how big or small, get real-time feedback in a simple …»

Official marketplace listing

Publisher
Customer Thermometer Technology Ltd
Updated on marketplace
Facts verified

Tags

feedbacksurveycsat