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Snap2Case
by SkillShockTech, LLCSalesforcePaid
Report, analyze, and route Salesforce errors through a case-based workflow.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAdmin and developer tools
UPDATED ON MARKETPLACE
What it does
Snap2Case provides an error-reporting wizard with screenshot uploads, minimal fields, and automatic capture of record information. An optional OpenAI integration can identify errors in screenshots, classify them, route support cases to teams, and recommend solutions. The app stores error history and provides troubleshooting tips managed by support teams. Built-in reports and dashboards track error trends, resolution, and issue priorities.
Key capabilities
from the Salesforce AppExchange listingError reporting wizard
Captures reported errors with screenshots, minimal fields, and record information.
Screenshot error analysis
Uses an optional OpenAI integration to identify errors in uploaded screenshots.
AI case routing
Classifies errors and automatically routes support cases to the appropriate teams.
Resolution history and tips
Stores error history and displays troubleshooting tips managed by support teams.
Reports and dashboards
Provides built-in reports and dashboards for tracking error trends, resolution, and issue priorities.
Who it's for
For developers, support teams, and QA and UAT teams.
In the catalog
340 plugins in Salesforce Platform · Admin and developer tools
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Tired of seeing errors that halt business processes and momentum? Tired of wasting time tracking down and troubleshooting errors? This error reporting and resolution app streamlines the process, helping teams report, analyze, and resolve issues faster than ever! And the best part? It's all built right into Salesforce.»