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SmileBack
by SmileBackMicrosoft 365Price not published
Posts CSAT and NPS responses to selected channels for review and follow-up.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
SmileBack provides CSAT, NPS, and reporting tools for customer feedback. Its integration automatically posts responses to a selected channel and can include additional response details. From the channel, users can view the response in SmileBack, email the client, or open the related helpdesk ticket.
Key capabilities
from the Microsoft Marketplace listingCSAT and NPS
Provides customer satisfaction and Net Promoter Score feedback tools.
Response posting
Automatically posts CSAT and NPS responses to a selected channel.
Response details
Includes additional information about a response when selected.
Follow-up actions
Provides options to view a response in SmileBack, email the client, or open the ticket in the helpdesk platform.
Who it's for
Managed service providers.
In the catalog
2,531 plugins in Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Instantly see and act on your CSAT and NPS customer feedback! SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our CSAT, NPS, and reporting tools empower you to drive your business by making feedback abundant and actionable.»