Zoho Desk
Adds Zoho Desk ticket management to Microsoft Teams, letting support executives view, create, and solve tickets within Teams.
Zoho Corporation Private LimitedPrice not published
SignalZen
by MB SignalZenMicrosoft 365Price not published
Handles website visitor conversations and support tickets within Microsoft Teams, including live chat, email replies, and AI assistance.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
SignalZen brings website visitor conversations and support email replies into Microsoft Teams. Teams users can assign chats, receive session alerts, manage ticket status, and use an AI assistant. Website connections are available through WordPress, Joomla, Drupal CMS, Shopify, or an HTML snippet. Setup can begin through Microsoft AppSource or the SignalZen website.
Key capabilities
from the Microsoft Marketplace listingWebsite chat
The app connects live conversations with website visitors to Microsoft Teams.
Support email replies
Teams users can reply to support emails from Microsoft Teams.
Ticket status control
Users can open or close tickets within Microsoft Teams.
Teammate assignment
Chats can be assigned to other team members.
Session alerts
The app provides notifications when new chat sessions begin.
AI assistant controls
Users can switch the AI assistant on or off in Microsoft Teams.
Saved reply templates
Users can store reply templates for later use.
Website connections
SignalZen connects with WordPress, Joomla, Drupal CMS, and Shopify, and also accepts an HTML snippet.
Use cases
- A team can connect SignalZen to WordPress, Joomla, Drupal CMS, or Shopify and handle related website conversations in Microsoft Teams.
- An organization can start setup through Microsoft AppSource or by registering on the SignalZen website.
How it compares
SignalZen and Data Chat by Moodbit both use cloud deployment and have unknown pricing. SignalZen shows an update date of Nov 2025, compared with Jun 2024 for Data Chat by Moodbit. Zoho Desk also uses cloud deployment and has unknown pricing, with an update date of Apr 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Data Chat by Moodbit | Price not published | Cloud | |
| Zoho Desk | Price not published | Cloud |
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«SignalZen is a Customer Support solution that enables your team to talk to your website visitors by using Live Chat and reply emails directly from Microsoft Teams. Use the AI assistance to respond to support tickets lightening fast without ever leaving Microsoft Teams. Register your account and connect it to your …»