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Sigma Order Management
by Sigma SystemsMicrosoft 365Paid
Order orchestration and fulfillment management for service providers.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYLegal & Compliance
UPDATED ON MARKETPLACE
What it does
Sigma Order Management orchestrates commercial and technical orders using predefined product and service components. It assesses orders, selects fulfillment processes, and coordinates tasks with external systems. Configurable workflows support products and bundles, including digital and legacy services. The product tracks order status, monitors SLAs, handles changes and cancellations, and routes fallout for manual handling when required.
Key capabilities
from the Microsoft Marketplace listingConfigurable workflows
Reusable tasks and sub-flows can deliver multiple products and bundles.
Order assessment
Pre-fulfillment checks include commercial rule compatibility, order decomposition, enrichment, customer-specific impact analysis, and fulfillment process selection.
Order fulfillment
The product identifies task sequences, priorities, and external systems involved in fulfilling an order.
Order changes
In-flight orders can be updated, and cancellations can roll back relevant external systems.
Order tracking
Order handling includes status tracking, workflow visualization, auditing, SLA monitoring, and user-specific order grouping.
Fallout management
Fallout processes can run automatically or be routed to specialist workgroups for manual handling.
Use cases
- Managing orders that remain active for days or weeks.
- Updating an order while its workflow is in progress.
- Routing order fallout to specialist workgroups based on context.
Who it's for
Service providers.
In the catalog
497 plugins in Legal & Compliance
Price distribution: 16 free, 20 freemium, 233 paid, 228 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Sigma Order Management is the is commercial and technical order orchestration and fulfillment management product that eliminates points of order failure, minimizes fulfilment costs and maximizing customer satisfaction. Deployed in the cloud or on-premise, Sigma Order Management gives service providers valuable …»