360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Manage calls, messaging, dialing, routing, and transcripts inside Salesforce.
360 Degree Cloud Technologies Pvt. Ltd.Paid
Sidd Duo
by Laivly Inc.SalesforceFreemium
Adds live agent guidance, transcription, case notes, and response drafting to Salesforce Platform.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Sidd Duo transcribes conversations in real time and translates them into 21 languages. It gives agents live guidance during conversations, drafts case notes, and refines first drafts into replies that follow stated policy and brand voice. It also summarizes interactions, assigns case dispositions, and surfaces trends, friction points, and coaching moments from calls.
Key capabilities
from the Salesforce AppExchange listingLive conversation transcription
Creates transcripts during conversations and translates them into 21 languages.
In-call agent guidance
Displays live prompts, scripts, empathy cues, process guidance, and compliance checks during conversations.
Automated case notes
Creates draft case notes from conversations.
Policy-aligned responses
Refines a first draft into a reply that follows policy and reflects the stated brand voice and tone.
Call behavior analysis
Surfaces trends, friction points, and coaching moments from calls and adds a disposition label to each case.
Interaction summaries
Summarizes interactions in real time.
Who it's for
Agents.
How it compares
Sidd Duo combines live guidance, case-note drafting, response drafting, transcription, and call behavior analysis. 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice focuses on calls, SMS, WhatsApp messages, and cloud telephony inside Salesforce. DaVinci Toolkit for Microsoft Teams & Salesforce Voice connects Microsoft Teams Phone and Meetings with Salesforce Voice and provides transcription, call summaries, sentiment analysis, and Einstein Conversation Insights.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice | Paid | Cloud | |
| DaVinci Toolkit for Microsoft Teams & Salesforce Voice | Paid | Cloud |
In the catalog
1,106 plugins in Salesforce Platform · Customer Service
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Support your agents in the moments that matter with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior. With Sidd Duo, your …»