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Shift Technology - Claims Automation
by Shift TechnologySalesforcePaid
Provides AI claims decisions and lets agents and CSRs declare claims in Salesforce.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Provides claims declaration and update journeys for policyholders, agents, and CSRs. Data entered through the journeys integrates with the Salesforce data model, while agents and CSRs can declare claims in the Salesforce interface. AI decision-making addresses coverage, documents, liability, and fraud, and suggests the next best action during the claims cycle.
Key capabilities
from the Salesforce AppExchange listingClaims journeys
Provides claim declaration and update journeys for policyholders, agents, and CSRs.
Salesforce data integration
Integrates data entered through claims journeys into the Salesforce data model.
Claims decisioning
Uses AI decision-making for coverage, documents, liability, and fraud.
Next action suggestions
Suggests the next best action on claims during the claims cycle.
Who it's for
The add-in is for policyholders, agents, CSRs, and claims handling teams.
In the catalog
642 plugins in Salesforce Platform · Customer Service
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Shift Claims Automation enables you to resolve claims instantly by making decisions with AI. By embedding this capability in claims declaration and update journeys available to policyholders, agents and CSRs, Shift Claims Automation reduces claim resolution time and human touches. Shift Claims Automation integrates …»