IssueMerge For Jira
Merge duplicate issues in Jira with a guided review of comments, attachments, fields, and other issue data.
ProttyFreemium
Service Pack for Agents
by Appsvio - Atlassian Partner of the Year for 2023AtlassianFreemium
Manage Jira service desk incidents by merging duplicates, linking issues, applying bulk updates, and synchronizing comments.
PRICINGFreemium
DEPLOYMENTCloud · Data Center · Server
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Service Pack for Agents provides tools for managing duplicate requests and related issues in Jira service desks. Agents can merge requests manually or with Rovo Agent, apply bulk changes, and view incident details such as status time, comments, attachments, and reporter issue links. The add-in synchronizes comments and supports commenting on linked issues, status changes, value updates, and issue linking. It also provides an incident summary panel for service desk communication.
Key capabilities
from the Atlassian Marketplace listingRequest merging
Merges duplicate requests manually or with Rovo Agent.
Incident insights
Shows time in statuses, comment and attachment counts, and links to the reporter's issues.
Bulk actions
Supports bulk commenting, status changes, value updates, and issue linking.
Comment synchronization
Synchronizes comments to maintain shared updates across related issues.
Issue linking
Links related issues and supports comments on linked issues.
Use cases
- Service desk teams can use it when duplicate tickets accumulate in the ticket queue.
- Service agents and developer teams can use synchronized comments to share incident updates across related issues.
Who it's for
It is intended for service desk agents, service agents, developer teams, and incident participants.
How it compares
Service Pack for Agents is freemium and supports cloud, server, and data-center deployment, while IssueMerge For Jira, Issue Sync Pro, and Elements Publish (Confluence pages created from Jira issues) are freemium and cloud-only. Service Pack for Agents was updated in Aug 2026, compared with Jul 2026 for IssueMerge For Jira and Sep 2026 for Issue Sync Pro and Elements Publish (Confluence pages created from Jira issues).
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud · Data Center · Server | |
| IssueMerge For Jira | Freemium | Cloud | |
| Issue Sync Pro | Freemium | Cloud | |
| Elements Publish (Confluence pages created from Jira issues) | Freemium | Cloud |
In the catalog
1,328 plugins in Jira · IT support and service
Price distribution: 444 free, 418 freemium, 466 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud · Data Center · Server
Pricing
Freemium
More from Appsvio - Atlassian Partner of the Year for 2023
Similar plugins in Jira · IT support and service
View all 1,328 →
Issue Sync Pro
Synchronizes Jira issues and selected ticket data between multiple Jira instances.
DevinitiFreemium
Elements Publish (Confluence pages created from Jira issues)
Create and maintain Confluence pages using Jira issue information and automated triggers.
Elements - Atlassian ITSM Partner of the Year 2025Freemium
Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
What the vendor says
«Incident communication for Jira Service Desk agents BOOK A DEMO | CONTACT FOR PARTNERS | SECURITY | SOC 2 Good incident management always requires a swift reaction. Service Pack for Agents helps your team merge duplicate tickets and duplicate requests, link related issues, and clean up your service desk backlog - so …»
Official marketplace listing
Marketplace
Publisher
Appsvio - Atlassian Partner of the Year for 2023
Updated on marketplace
Facts verified