Worklog Report: Customer Requests Worklog Portal Report
Displays logged time and support contract details for customer requests in the Jira Service Management portal.
Nemetschek BulgariaFreemium
Service Contracts
by AlmbaseAtlassianFreemium
Track Jira support agreements, retainers and projects using worklogs, contract periods, thresholds and progress views.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Tracks fixed and monthly contracts from Jira worklogs. Contract scope is defined with JQL, and periods can include logged work, planned work and progress. Email alerts are sent when configured consumption thresholds are passed. Worklog-level exports support invoicing and customer reporting, while contract progress appears on the issue view.
Key capabilities
from the Atlassian Marketplace listingContract billing cycles
Supports fixed and monthly contracts with a configurable cutoff day for each billing cycle.
JQL contract scope
Uses JQL to define contracts through projects, labels, components or versions.
Usage tracking
Shows logged work, planned work and progress for each contract period.
Threshold alerts
Sends email alerts when consumption passes a selected threshold.
Worklog exports
Exports worklog-level data for invoicing and customer reporting.
Issue view progress
Displays contract status, logged work, planned work and progress on the issue view.
Contract permissions
Provides per-contract view and edit permissions with a field-level audit log.
Tempo integration
Reads native Jira worklogs and can optionally integrate with Tempo Timesheets.
Use cases
- Export worklog details for invoicing and customer reporting.
How it compares
Service Contracts and Worklog Report: Customer Requests Worklog Portal Report are both freemium cloud listings, and both were updated in Sep 2026. Perspective | Custom Attributes for Jira is a paid listing available in cloud, server and data-center deployments, updated in Mar 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Worklog Report: Customer Requests Worklog Portal Report | Freemium | Cloud | |
| Perspective | Custom Attributes for Jira | Paid | Cloud · Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Request a new feature | Book a demo | Documentation Feature Highlights Fixed and monthly contracts, with a configurable cut off day for each billing cycle Scope defined by JQL, so any project, label, component or version can drive a contract Logged work, planned work and progress per period, with color thresholds you …»