AI Service Desk by Aisera
AI Service Desk by Aisera turns Microsoft Teams into the central process hub for automated, conversational employee support.
AiseraPrice not published
Salesforce IT Service
by salesforce.comMicrosoft 365Price not published
Run conversational IT service workflows and Agentforce actions inside Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
Salesforce IT Service provides conversational IT service workflows within Microsoft Teams. Employees can access knowledge, create issue tickets, request catalog items, and execute actions and workflows. The app supports automated workflows with human-in-the-loop guardrails. An active Agentforce IT Service subscription is required.
Key capabilities
from the Microsoft Marketplace listingKnowledge access
Employees can access relevant knowledge through Agentforce.
Ticket creation
Employees can create tickets for issues they are facing.
Catalog requests
Employees can request catalog items.
Workflow execution
Employees can execute actions and workflows.
Workflow automation
The app supports moving workflows from manual processes to automated workflows.
Human-in-loop guardrails
Human-in-the-loop guardrails support the app's automation.
Use cases
- Employees can get IT help within Microsoft Teams instead of logging into portals.
- Employees can handle simple and complex tasks through conversational interactions.
How it compares
Salesforce IT Service and AI Service Desk by Aisera are cloud deployments with unknown pricing. Salesforce IT Service was updated on Jul 2026, while AI Service Desk by Aisera was updated in May 2023. Calamari and SAP SuccessFactors also use cloud deployment and unknown pricing, with update dates of Jan 2026 and Mar 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| AI Service Desk by Aisera | Price not published | Cloud | |
| Calamari | Price not published | Cloud | |
| SAP SuccessFactors | Price not published | Cloud |
In the catalog
393 plugins in Microsoft Teams · HR
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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Dell Command | Secure BIOS Configuration
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What the vendor says
«Conversational, Agent-First Resolutions that drive productivity, reduce costs, and delight employees. Imagine a world where employees no longer log into portals or submit endless tickets. With the Salesforce IT Service app, that world is here. • Conversations are resolved faster, 24/7, and proactively • Workflows move …»