Jet Interactive Softphone Dialer
Handle Australian calls and mobile texts in Salesforce Service Cloud, with automatic records, recordings and AI summaries.
Jet Interactive Pty LtdFreemium
Relay Network
by Relay NetworkSalesforcePaid
Connects Service Cloud with Relay Network feeds for agent-triggered and automated customer engagement experiences.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYMarketing
UPDATED ON MARKETPLACE
What it does
The app connects Relay Network’s customer feed with Salesforce Service Cloud and Health Cloud. Customer service and call center agents can initiate feed experiences, while workflows can trigger them automatically. Engagement information is sent back to Salesforce for measuring business outcomes.
Key capabilities
from the Salesforce AppExchange listingAgent-triggered feeds
Customer service and call center agents can initiate feed experiences.
Workflow-based feeds
Workflows can trigger feed experiences automatically.
Engagement data return
Customer engagement information is sent to Salesforce for measuring business outcomes.
Who it's for
Customer service and call center agents.
In the catalog
23 plugins in Service Cloud · Marketing
Price distribution: 4 free, 6 freemium, 13 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Increased customer engagement has been shown to improve retention, drive revenue, and extend lifetime value for banks, payers, speciality pharmaceuticals, AAA membership. firms other organizations: Relay Network's App amplifies your investments in Salesforce Service Cloud and Health Cloud, helping you drive improved …»