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REFLEKT Remote
by RE'FLEKT GmbHMicrosoft 365Paid
Connects field technicians with support experts for live video guidance and augmented-reality annotations in REFLEKT Remote.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Connects technicians with support experts through smartphone, tablet, or data glasses. Intelligent routing directs technicians to a support expert, who can provide live video guidance with drawings and visual instructions. The platform provides access to resolved issues and includes incident reporting, filtering, and branded applications.
Key capabilities
from the Microsoft Marketplace listingIntelligent routing
Connects technicians to the appropriate support expert through one-touch routing.
Live video guidance
Allows support experts to assist technicians through real-time video.
AR annotations
Lets experts draw steps or place visual instructions on the live video stream.
Incident reporting
Provides overviews of open, in-progress, and closed incidents with filtering for issues and support cases.
Knowledge access
Provides access to a database of previously resolved issues.
White labeling
Allows applications to use a corporate logo, colors, and design.
Use cases
- Repair-center technicians can contact experts for diagnosis and guidance when they lack the training or experience to fix broken parts.
- Customers can perform equipment component inspections from their offices instead of traveling to a service center.
- Expert technicians can remotely guide new utility field-service hires during field jobs.
Who it's for
Field technicians, support experts, customers, repair-center technicians, equipment distributors, and utility field-service teams.
In the catalog
2,531 plugins in Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«REFLEKT Remote is the “one-button solution” that connects technicians on site with the right support experts and allows real-time video support with augmented reality. RE’FLEKT’s intelligent routing technology identifies and connects technicians directly with a support expert - via smartphone, tablet or data glasses …»