Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
Quark Assistant
by Quark.aiAtlassianFree
Interprets customer cases and recommends resolutions from reference documents within Jira.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Quark Assistant interprets customer cases using deep learning, natural language processing, and computer vision. It recommends answers and resolutions from manuals, data sheets, product guides, support cases, Confluence, spreadsheets, and other reference documents. It detects similar or related cases even when they use different wording. The add-in provides an Open API and displays resolutions through the Jira Service Desk interface with source-document formatting.
Key capabilities
from the Atlassian Marketplace listingCase interpretation
Interprets customer cases using deep learning, natural language processing, and computer vision.
Resolution recommendations
Recommends answers and resolutions from reference documents.
Similar case detection
Detects similar or related cases when their wording differs.
Reference document search
Uses manuals, data sheets, product guides, support cases, Confluence, spreadsheets, and other reference documents.
Open API
Provides the Quark Open API.
Visual ingestion
Displays resolutions with formatting preserved from the source document.
Use cases
- Customer support systems can use the platform across CRM, email, chatbot, and voice channels.
- Customer support agents can access answers and resolutions within an Atlassian app.
Who it's for
Customer support agents and customer support teams.
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«1. Quark’s unique IP interprets complex customer cases using Deep Learning, NLP andComputer Vision to automatically recommend resolutions from reference documents with highaccuracy. 2. Similar cases: using Deep Learning, detects similar (duplicate/ related ) cases, even if wordedvery differently 3. Reference …»