Jet Interactive Softphone Dialer
Handle Australian calls and mobile texts in Salesforce Service Cloud, with automatic records, recordings and AI summaries.
Jet Interactive Pty LtdFreemium
Proton Text
by Proton 7 GroupSalesforcePaid
Send one-to-one and bulk SMS from Service Cloud records, campaigns, list views, or CSV files.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYMarketing
UPDATED ON MARKETPLACE
What it does
Proton Text provides SMS and MMS messaging for contacts, leads, users, campaigns, and list views in Salesforce. Messages can include timestamps, emojis, images, files, scheduled delivery, templates with merge variables, and out-of-office replies or forwarding. Proton Blaster schedules bulk messages to campaign members, list views, or CSV imports, with response handling, error reporting, and opt-in or opt-out management. The vendor also describes automation for appointment reminders, Text-to-Case, Text-to-Lead, and lead-nurturing flows.
Key capabilities
from the Salesforce AppExchange listingOne-to-one texting
Sends texts to contacts, leads, and users from a home page, record page, Utility Bar, or mobile app.
Bulk SMS campaigns
Schedules SMS and MMS messages for campaign members, list views, or imported CSV lists.
Message attachments
Supports emojis, images, and file attachments in messages.
Scheduled messaging
Schedules individual texts and bulk SMS blasts for later delivery.
Message templates
Uses templates with standard or custom merge variables for personalized one-to-one and bulk messages.
Opt-in management
Handles opt-in and opt-out settings based on recipient responses to texts, blasts, and notifications.
Response and error handling
Provides automatic response handling and real-time error reporting for bulk messaging.
Record linking
Links conversations to Salesforce records and can generate a transcript for a recipient or record ID.
Use cases
- Send appointment reminders and support Text-to-Case or Text-to-Lead workflows.
- Connect Nonprofit Cloud conversations with Fundraising, Gifts, Donor Management, and Program Management records.
- Use Sms2Agent for direct agent interactions through a mobile phone texting app.
In the catalog
23 plugins in Service Cloud · Marketing
Price distribution: 4 free, 6 freemium, 13 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Paid
Similar plugins in Service Cloud · Marketing
View all 23 →
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Connects Amazon Connect contact-center services with Salesforce Service Cloud.
Amazon Web Services (Partner Network)Free
Birdie - Screen Recording
Request and share screen recordings from customers within Salesforce Service Cloud cases.
ZestFree
Akeneo PIM App for Salesforce
Import and manage Akeneo product data in Salesforce Service Cloud for sales, commerce, and support channels.
AkeneoFreemium
What the vendor says
«𝗕𝗢𝗢𝗦𝗧 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗔𝗧𝗜𝗦𝗙𝗔𝗖𝗧𝗜𝗢𝗡 & 𝗧𝗘𝗔𝗠 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗩𝗜𝗧𝗬 𝗪𝗜𝗧𝗛 𝗦𝗠𝗦 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 Customers & leads want to text from their phones and you need to integrate those conversations into your Salesforce workflow. Your team saves time and money, while driving up lead conversation …»