TeamsDesk
TeamsDesk lets IT, HR, and internal support teams submit, track, and manage service requests directly inside Microsoft Teams.
Query Minds LLCPrice not published
Power Intake
by Sparta Services LLC v2Microsoft 365Price not published
Manage IT and service tickets inside Microsoft Teams, including submission, status tracking, notes, attachments, and support guidance.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Power Intake brings Sparta Services' ticketing workflow into Microsoft Teams. Users can submit requests, schedule support calls, attach images, exchange notes with technicians, and track ticket statuses. The app also provides AI-generated troubleshooting suggestions during ticket creation and an optional chat widget for first-level support guidance. Ticket timelines, resolution details, and eligible ticket reactivation are available within the app.
Key capabilities
from the Microsoft Marketplace listingTicket submission
Users can enter a title and description, schedule a support call, and attach screenshots or images from Microsoft Teams.
Ticket tracking
The app displays ticket progress across statuses from New through Complete, with updates synced from the Sparta Services service desk.
Two-way notes
Users can send and receive messages on open tickets through the Notes panel.
Image attachments
The app supports uploading and downloading PNG, JPG, GIF, and WEBP files up to 10 MB per file.
Ticket timeline
Resolution details
Closed tickets show the closure date, closure notes, and resolution summary, with eligible tickets available for reactivation.
AI troubleshooting
PowerSuite AI provides step-by-step troubleshooting suggestions during ticket creation, with AI-generated content clearly labeled.
Support chat widget
The optional Sparta Assist Widget provides first-level guidance and can route escalated requests to a specialized technician.
Use cases
- Client managers can view open tickets for their teams.
- Client administrators can manage company-wide tickets and users.
- Sparta super Admins can oversee client-wide tickets.
Who it's for
Sparta Services customers, client managers, client administrators, and Sparta super Admins.
How it compares
Power Intake and TeamsDesk both use cloud deployment and have unknown pricing models; Power Intake was updated on Jun 2026, while TeamsDesk was updated in Oct 2025. Revelation helpdesk also uses cloud deployment with an unknown pricing model and was updated in Jun 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| TeamsDesk | Price not published | Cloud | |
| Revelation helpdesk | Not in catalog | ||
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Power Intake is a support ticketing app by Sparta Services that brings your entire IT helpdesk workflow into Microsoft Teams without switching context or logging into a separate portal. Who is this for? Power Intake is built for Sparta's customers who need a fast, transparent way to raise IT or service requests …»
Official marketplace listing
Marketplace
Publisher
Sparta Services LLC v2
Updated on marketplace
Facts verified