Extend Customer Portal for Jira Service Management
Customize Jira Service Management portal fields, linked issues, sub-tasks, and field order.
Involit Bilişim A.Ş.Free
Portal Link
by PortalLinkAtlassianFree
Displays customers’ linked Jira requests, statuses, and links in the customer portal.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Adds a Linked Requests panel to the Jira customer portal’s request view. The panel shows linked requests that the customer is allowed to see, including duplicates, related issues, and follow-ups. Each listed request includes its status and a one-click option to open it.
Key capabilities
from the Atlassian Marketplace listingLinked request panel
Adds a Linked Requests panel to the customer portal request view.
Related request display
Shows linked requests such as duplicates, related issues, and follow-ups.
Permission-based visibility
Displays only linked requests that the customer is allowed to see.
Request status
Shows the status of each displayed linked request.
One-click opening
Provides a one-click way to open a displayed linked request.
Use cases
- IT service desks can show customers related or duplicate requests in the portal.
- HR service desks can present linked requests for multi-part issues.
- Support teams can expose related request context when customers file multiple requests.
Who it's for
It is for Jira Service Management teams, including IT service desks, HR service desks, and support teams handling multi-part issues.
How it compares
Portal Link is free and cloud-deployed, with an update date of Jul 2026. Extend Customer Portal for Jira Service Management is also free and cloud-deployed, updated Sep 2026, while Extra Fields for JSM (Version, Assignee, SLA, Custom Fields) and Customer Portal Extras for Jira Service Management are freemium and cloud-deployed, updated May 2026 and Jun 2026. BeyondTrust Remote Support integration for Jira is paid and cloud-deployed, updated Apr 2026, Display linked issues is paid, supports data-center, cloud, and server deployment, was updated Feb 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Extend Customer Portal for Jira Service Management | Free | Cloud | |
| Extra Fields for JSM (Version, Assignee, SLA, Custom Fields) | Freemium | Cloud | |
| Customer Portal Extras for Jira Service Management | Freemium | Cloud | |
| BeyondTrust Remote Support integration for Jira | Paid | Cloud | |
| Display linked issues | Paid | Cloud · Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«The problem When a customer's request gets linked to another issue — a duplicate, a related ticket, something it's blocking or blocked by — that connection is invisible to them. Agents see it. Customers don't. They end up re-explaining context you already have, or missing updates on a related ticket they didn't know …»