Communicat-O: Multi Messaging Tool | SMS | WhatsApp | WeChat | Telegram | Zalo
Manage SMS and social messaging in Salesforce with chat assignment, bulk messaging, templates, and communication reports.
Manras Technologies UK LimitedPaid
OptiChat Connect
by OptimalXSalesforceFree
Send and receive WhatsApp messages from Salesforce, including contact and lead conversations, campaigns, alerts, and message tracking.
PRICINGFree
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
OptiChat Connect lets sales teams send and receive WhatsApp messages directly in Salesforce without additional licenses. It provides an LWC chat interface for conversations with contacts and leads, plus campaign messaging to multiple WhatsApp numbers. Incoming messages generate notifications, while sent messages can be tracked by sales agent. Unmatched WhatsApp numbers can create new contacts using their profile names.
Key capabilities
from the Salesforce AppExchange listingWhatsApp messaging
Salesforce users can send and receive WhatsApp messages from the application.
LWC chat interface
The add-in provides an LWC interface for WhatsApp conversations.
Contact and lead chats
Messages can be exchanged with Salesforce contacts and leads through WhatsApp.
WhatsApp campaigns
Campaigns can be sent to multiple WhatsApp numbers.
Message notifications
Notifications are provided for new incoming WhatsApp messages.
Message tracking
Sent messages can be tracked with the sales agent identified for each communication.
Automatic contact creation
Contacts can be created for unmatched numbers using WhatsApp profile names.
Who it's for
Sales teams and sales agents working with contacts and leads.
How it compares
OptiChat Connect focuses on WhatsApp messaging in Salesforce, while Communicat-O combines WhatsApp with Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom, and Google My Business chat in one interface. Blackthorn Messaging is described as a Salesforce app for sending and receiving SMS, with text messages stored in the CRM for reporting and tracking. OptiChat Connect is listed as free, while Communicat-O and Blackthorn Messaging are listed as paid.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Communicat-O: Multi Messaging Tool | SMS | WhatsApp | WeChat | Telegram | Zalo | Paid | Cloud | |
| Blackthorn Messaging | SMS Text Messages for Salesforce | Paid | Cloud |
In the catalog
210 plugins in Salesforce Platform · Sales
Price distribution: 57 free, 33 freemium, 120 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Optichat Connect, developed by OptimalX, empowers your sales teams with the ability to effortlessly send and receive WhatsApp messages directly from Salesforce, all without requiring any additional licenses. Our innovative solution brings the power of WhatsApp communication into the heart of your Salesforce …»