Mindsay: Customer Service Chatbot and Agent Handover
Automates customer support in Salesforce with multilingual chatbots, rich media responses, and handover to human agents.
MindsayPaid
Netomi Virtual Agent
by NetomiSalesforcePaid
Automates Salesforce case handling with a virtual agent, human handoff, and AI-recommended replies for agents.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Adds a virtual agent to Salesforce to handle incoming service cases without human interaction. Cases it does not resolve are routed to human agents, while recommended replies can be edited, approved, or rejected. The agent can be trained with historic case data or selected pre-trained conversational and industry-specific skills. It can integrate with e-commerce and CRM systems.
Key capabilities
from the Salesforce AppExchange listingVirtual case resolution
The virtual agent handles designated incoming cases without human intervention.
Human agent handoff
Cases not resolved by the virtual agent are routed to human agents.
Recommended replies
The AI provides reply suggestions that agents can edit, approve, or reject.
Historic data training
The virtual agent can be trained using historic case data.
Pre-trained skills
The product offers pre-trained conversational and industry-specific AI skills.
Business system integration
The virtual agent can integrate with e-commerce and CRM systems.
Who it's for
Customer service agents handling incoming cases.
How it compares
Netomi Virtual Agent resolves designated Salesforce cases through a virtual agent and routes unresolved cases to human agents, while Mindsay: Customer Service Chatbot and Agent Handover describes chatbots for customer request resolution using natural language processing. IrisAgent - AI-powered Support Automation with Generative AI Answers focuses on automated tagging, routing, and generated answers. Netomi also supports training from historic case data and pre-trained conversational or industry-specific skills, which are not described for those alternatives.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Mindsay: Customer Service Chatbot and Agent Handover | Paid | Cloud | Not published |
| IrisAgent - AI-powered Support Automation with Generative AI Answers | Paid | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
More from Netomi
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
IrisAgent - AI-powered Support Automation with Generative AI Answers
Automates case classification, routing, prioritization, sentiment detection, and AI answers in Salesforce Platform.
IrisAgentPaid
USU Agent Assist for Salesforce
Manage enterprise knowledge in Salesforce with contextual search, editorial workflows, approvals, and AI-assisted content creation.
USU GmbHFreemium
I Am Out! The Out of Office Case Handler.
Reassigns Salesforce Platform cases to another service agent during out-of-office periods.
Salesforce LabsFree
What the vendor says
«Seamlessly bring an AI-powered virtual agent into your workforce with our out-of-the-box integration. You’ll see agent productivity and customer satisfaction rise significantly, while key metrics like first response rate and average response time drop. Your virtual agent will resolve over 50% of your incoming cases in …»