AdoptionHero - Drive User Adoption Natively
Provide in-app Salesforce help content, collect user feedback, and monitor engagement from a native Lightning App component.
4CPaid
MVRK First Line Support
by MVRK Inc.SalesforceFree
Internal support space in Salesforce for reporting issues, suggesting improvements, and tracking requests.
PRICINGFree
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
What it does
MVRK First Line Support provides a dedicated space within Salesforce for users to submit help requests with screenshots and suggest improvements. Users can track requests, monitor progress, and receive updates from administrators. The vendor describes the tool as a way for admins to provide first-line Salesforce support and collect user feedback.
Key capabilities
from the Salesforce AppExchange listingIssue reporting
Users can submit Salesforce help requests with screenshots without leaving Salesforce.
Improvement suggestions
Users can send feedback and suggestions for Salesforce improvements.
Request tracking
Users can monitor request progress and receive updates from administrators.
Who it's for
Salesforce users and administrators.
How it compares
MVRK First Line Support supports issue reports with screenshots, improvement suggestions, and request tracking. AdoptionHero focuses on sharing feedback and providing access to relevant information within Salesforce. In-App Ideas focuses on ideas, improvement suggestions, and voting on submitted feedback. MVRK First Line Support and In-App Ideas are free, while AdoptionHero is paid.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| AdoptionHero - Drive User Adoption Natively | Paid | Cloud | |
| In-App Ideas | Capture and prioritize user feedback—right inside Salesforce | Free | Cloud | |
| Ideas | Free | Cloud |
In the catalog
642 plugins in Salesforce Platform · Productivity
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Empower your Salesforce users and streamline internal support. FLS provides a dedicated space to: Report Issues: Submit help requests with screenshots, without leaving Salesforce. Suggest Improvements: Drive Salesforce improvements with user feedback. Track Requests: Monitor progress and get updates from Admins. FLS …»