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Monitera Engage
by Angelabs Int. Yaz. Dan. Hiz. Tic. A.S.Microsoft 365Paid
Social customer-service management for handling public posts and private customer messages.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Monitera Engage turns social media activity into customer-service cases by collecting messages from each customer together. Teams can set users, schedules, categories, and service-level agreements, and use stored responses when replying. Customer details can be kept in individual customer records. The add-in also connects social contacts with CRM systems and other channels, and reports performance using SLA and working-hour data.
Key capabilities
from the Microsoft Marketplace listingCase grouping
Combines messages associated with one customer into a shared case.
Service configuration
Provides settings for users, operating hours, categories, and SLAs.
Reply templates
Stores prepared responses for use when answering messages.
Performance reporting
Reports service performance according to SLA and working-hour information.
Customer records
Keeps customer information in a dedicated customer record.
External connections
Links social media contacts with CRM systems and additional channels.
Who it's for
Companies and brands that use social media accounts for customer service.
In the catalog
2,531 plugins in Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Monitera Engage helps companies or brands to use their social media accounts as a customer service channel. Improve customer relationships in real-time to solve their problems in public conversations or private messages. With integrations, connect your social media customers with other channels. Measure your social …»
Official marketplace listing
Marketplace
Publisher
Angelabs Int. Yaz. Dan. Hiz. Tic. A.S.
Updated on marketplace
Facts verified