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masvoz Cloud Contact Center | Call from your browser | Phone system integration
by masvozSalesforcePaid
Integrates a voice channel with Salesforce Platform and opens the client file when calls arrive.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The integration brings the masvoz voice channel into Salesforce and opens the client file automatically when a call arrives. Customer service agents can also place calls from the client file and use Cloud Contact Center rules and workflows.
Key capabilities
from the Salesforce AppExchange listingVoice Channel Integration
Adds the masvoz voice channel within Salesforce.
Automatic File Opening
Opens the relevant client file automatically for incoming calls.
Calls from Client Files
Allows calls to be placed from a client file.
Workflow Use
Lets customer service agents use Cloud Contact Center rules and workflows during customer communications.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Cloud Contact Center integrated with Salesforce The masvoz integration allows you to take advantage of your voice channel inside Salesforce and automate daily tasks to increase the performance of your team. With the masvoz-Salesforce integration, all calls will automatically open the client file, allowing the customer …»