Global Call Forwarding Softphone | Salesforce CTI for Sales & Support
Make and receive calls, access voicemails, and log call details for leads and contacts inside Salesforce.
United World Telecom, LCPaid
LeadDesk Talk
by LeadDesk OyjSalesforcePaid
Manage Salesforce calling and SMS, with communication activity recorded in customer profiles.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
LeadDesk Talk adds outbound and inbound calling and SMS messaging to Salesforce. Agents can click to call, enter numbers manually, create contacts, and receive caller pop-ups linked to customer profiles. Incoming calls can be assigned to new support tickets with call metadata. Calls and messages are recorded in customer profiles, including call status, length, related tickets, reasons, dispositions, and available recordings.
Key capabilities
from the Salesforce AppExchange listingOutbound calling
Agents can click to call customers or enter phone numbers manually.
Inbound call routing
Incoming calls open for agents and direct them to the related customer profile.
SMS messaging
Agents can send customer text messages using templates or custom content.
Support ticket creation
Agents can create a new ticket from an incoming call and assign the call metadata to it.
Communication history
Salesforce customer profiles contain call and message records, call details, related tickets, dispositions, and accessible recordings.
Use cases
- Sales teams can send text messages to confirm sales requests.
- Support teams can send follow-up messages after calls.
Who it's for
Sales and support agents.
How it compares
LeadDesk Talk combines inbound and outbound calling with SMS messaging and records both communication types in Salesforce customer profiles. Global Call Forwarding Softphone | Salesforce CTI for Sales & Support focuses on calls and call management, while Convoso for Salesforce CTI Adaptor supports inbound and outbound calls from the Convoso platform. WorkDial also covers calling but adds WhatsApp Business calling and AI call analysis with native Salesforce records.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Global Call Forwarding Softphone | Salesforce CTI for Sales & Support | Paid | Cloud | |
| Convoso for Salesforce CTI Adaptor | Freemium | Cloud | |
| WorkDial: Native Salesforce CTI, Dialer, WhatsApp Calling & AI Call Logging | Paid | Cloud |
In the catalog
1,106 plugins in Salesforce Platform · Sales
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«LeadDesk Talk helps your agents with integrated calling and messaging functionality in Salesforce. All phone and SMS activity is logged in the customer view so you can track the entire communication history in Salesforce. Make Outbound Calls: Simply click to call and start talking to your customers. Agents can also …»