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Global Call Forwarding Softphone | Salesforce CTI for Sales & Support

by United World Telecom, LCSalesforcePaid
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Make and receive calls, access voicemails, and log call details for leads and contacts inside Salesforce.

Facts verified appexchange.salesforce.comAd-free rankings
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
Global Call Forwarding Softphone | Salesforce CTI for Sales & Support — screenshot from the Salesforce AppExchange listing

What it does

The softphone places inbound and outbound calling, voicemail access, and call-detail logging inside Salesforce. It can create leads from call interactions and update contact records and call logs. The vendor lists local, international, and toll-free numbers from more than 160 countries, along with calling features such as click-to-dial, IVR, and call routing. It also provides no-code setup, technical support, and account management.

Key capabilities

from the Salesforce AppExchange listing

Salesforce calling

Makes and receives calls directly within Salesforce.

Voicemail access

Provides access to voicemails inside Salesforce.

Call detail logging

Automatically records call details against leads and contacts.

Lead creation

Creates new leads from call interactions.

Contact record updates

Updates contact records and call logs from phone activity.

International numbers

Offers local, international, and toll-free numbers from more than 160 countries.

Call routing features

Includes click-to-dial, IVR, and advanced routing among its listed business calling features.

Use cases

  • Sales teams can handle customer calls and create leads from those interactions in Salesforce.
  • Support teams can handle phone communications and access voicemails while recording activity against customer records.
  • Global businesses can use local, international, and toll-free numbers across more than 160 countries.

Who it's for

Sales and support teams.

How it compares

CallHippo CTI also provides local, international, and toll-free numbers, but its listing specifies more than 50 countries, while this listing specifies more than 160. PhoneIQ emphasizes live call monitoring, whisper and barge functions, historical reporting, and Salesforce call routing; this listing emphasizes voicemail, lead creation, and call-detail logging. CloudCall focuses on logging calls, syncing notes, and capturing data, while this listing also states that it provides voicemail access and creates leads from call interactions. Quakker adds WhatsApp calling and messaging, which are not stated for this listing.

NamePricingDeploymentUpdated
Global Call Forwarding Softphone | Salesforce CTI for Sales & Supportthis pluginPaidCloud
CallHippo CTI | All-in-One Communication Platform for Sales, Support & TelephonyFreemiumCloud
PhoneIQ CTI | Phone System, Power Dialer, Call Center, Telephony, MobilePaidCloud
CloudCallPrice not publishedCloud

In the catalog

1,106 plugins in Salesforce Platform · Sales

Price distribution: 265 free, 166 freemium, 675 paid

More Salesforce plugins • Sales plugins

Pricing & deployment

Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid

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What the vendor says

«Trusted by 2,000+ customers worldwide, Global Call Forwarding (GCF) provides reliable international calling and advanced call management for global businesses. The Global Call Forwarding Softphone brings all your communication tools directly into Salesforce. Make and receive calls, access voicemails, and automatically …»

Official marketplace listing

Marketplace
Salesforce AppExchange ↗
Publisher
United World Telecom, LC
Updated on marketplace
Facts verified