Queues for Jira & JSM
Organizes Jira and JSM issues from multiple projects into shared queues with access controls and queue management.
DevinitiFreemium
Knowledge Scout by Strudel
by Strudel AIAtlassianFree
Retrieves relevant historical cases and documentation inside Jira for support ticket resolution.
PRICINGFree
DEPLOYMENTCloud
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Knowledge Scout brings historical ticket data and documentation into Jira. For each ticket, it retrieves related cases, documentation, and technical information using a vector database and rules-based logic. Retrieval is permission-aware and based on the team's past resolutions and documentation.
Key capabilities
from the Atlassian Marketplace listingHistorical case retrieval
Retrieves relevant cases from the team's past support tickets for each Jira ticket.
Documentation retrieval
Finds relevant documentation connected to a Jira ticket.
Technical insight retrieval
Surfaces technical information related to each ticket.
Rules-based retrieval
Uses vector database architecture together with rules-based logic to retrieve information.
Who it's for
Support teams.
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free
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What the vendor says
«Knowledge Scout integrates production-context data into Jira to transform how support teams resolve issues. Using our proprietary vector database architecture layered with rules-based logic, the app retrieves the most relevant historical cases, documentation, and technical insights for each ticket. This isn't generic …»