Chatrules -- Business rules for Chatter
Create Chatter rules in Salesforce Platform to follow or unfollow Account, Contact, Opportunity, Lead, Case, and User records.
Astrea IT Services Pvt LtdPaid
Knowledge Base Dashboards & Reports
by Salesforce LabsSalesforceFree
Analyze Salesforce Knowledge usage with packaged reports and dashboards for article views, ratings, activity, searches, and case associations.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Provides reports for Salesforce Knowledge usage metrics, including article views, creation, updates, publication, searches, and case associations. Three packaged dashboards present charts and components from the reports for an at-a-glance view of the knowledge base. Salesforce Knowledge organizations can also use five custom report types to build custom reports and dashboards.
Key capabilities
from the Salesforce AppExchange listingUsage metric reports
Reports cover Knowledge article views, creation, updates, and publication activity.
Search analysis
Reports show how frequently the knowledge base is searched.
Case associations
Reports identify articles associated with cases.
Packaged dashboards
Three dashboards display charts and components corresponding to the packaged reports.
Custom reporting
Five Salesforce Knowledge custom report types are available for creating custom reports.
Custom dashboards
Custom dashboards can use custom reports created from the Knowledge custom report types.
In the catalog
340 plugins in Salesforce Platform · Analytics
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Salesforce Labs
Similar plugins in Salesforce Platform · Analytics
View all 340 →
Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
What the vendor says
«The package contains reports that help you analyze various usage metrics for your Salesforce Knowledge articles, such as which articles are most popular according to views and ratings, how many articles have been created, updated, or published recently and by which user, how frequently the knowledge base is being …»