Provides real-time AI guidance, summaries, reply generation, and knowledge creation for customer support workflows in Jira.

Facts verified marketplace.atlassian.comAd-free rankings
PRICINGFree
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE

What it does

TheLoops AI Agent Copilot provides real-time guidance and contextual insights for customer support agents. It offers summarization, tone-aware reply generation, and dynamic knowledge creation. The vendor states that it works across 22+ languages and integrates with Jira, Zendesk, Salesforce, HubSpot, and other systems.

Key capabilities

from the Atlassian Marketplace listing

Real-time guidance

Provides contextual guidance for customer support agents during workflows.

Advanced summarization

Creates summaries from support-related information.

Tone-aware replies

Generates replies based on tone considerations.

Dynamic knowledge creation

Creates knowledge content dynamically from available information.

Multi-language support

The vendor states that the copilot works across 22+ languages.

Use cases

  • Global customer experience teams can use the copilot across multilingual support operations.
  • Enterprise support environments can connect information from multiple sources within existing workflows.

Who it's for

Customer support teams, support agents, and global CX teams.

How it compares

IFS Loops is listed as free and cloud-only, while OpsHub Smart Data Lake for Jira and Issue AI Analytics for Jira (Cloud & Private AI) are listed as paid. OpsHub Smart Data Lake for Jira is cloud-only and was updated in Jul 2025, compared with IFS Loops in Sep 2026. Issue AI Analytics for Jira supports cloud and data-center deployment, was updated in Aug 2026.

NamePricingDeploymentUpdated
IFS Loopsthis pluginFreeCloud
OpsHub Smart Data Lake for JiraPaidCloud
Issue AI Analytics for Jira (Cloud & Private AI)PaidCloud · Data Center

In the catalog

630 plugins in Jira · Data and analytics

Price distribution: 189 free, 230 freemium, 211 paid

Pricing & deployment

Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Free

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What the vendor says

«TheLoops AI Agent Copilot is a next-generation customer support assistant that accelerates agent performance and resolution quality with real-time guidance and contextual insights. It works across 22+ languages , helping support teams reduce manual tasks, improve Mean Time to Resolution, and boost overall …»

Official marketplace listing

Publisher
TheLoops Co-pilot
Updated on marketplace
Facts verified

Tags

analyticsartificial intelligenceautomationknowledge base