Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs
Routes Salesforce leads, cases, opportunities, and custom objects using assignment rules, territories, round robin, and SLAs.
NC SquaredPaid
HQueue
by Homaten - Uli StärkSalesforceFreemium
Organizes inbound Leads into queues in Sales Cloud for viewing and assignment by distribution method.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
HQueue organizes customer requests into queues in Service Cloud for viewing, triage, and assignment. In Sales Cloud, it organizes inbound Leads according to distribution methods such as cherry pick, shark tank, blind pull, or shotgun. For Tasks, it provides configurable queues with selected filters, columns, and names. Dashboard views show incoming Cases, Leads, Tasks, or Approval Requests in one place, with views for different workloads such as Agents or Managers.
Key capabilities
from the Salesforce AppExchange listingRequest queues
Organizes customer requests into queues for viewing, triage, and assignment in Service Cloud.
Lead distribution
Organizes inbound Leads in Sales Cloud according to selected distribution methods.
Task queues
Provides queues for Tasks with configurable names, filters, and columns.
Dashboard views
Displays incoming Cases, Leads, Tasks, or Approval Requests in one place.
Workload views
Provides views for teams with different workloads, including Agents and Managers.
Severity queues
Allows separate queues to be created for different issue severities.
Use cases
- A Service Cloud team can create severity-based queues so Agents can respond according to issue severity.
- A Sales Cloud team can use distribution methods such as cherry pick, shark tank, blind pull, or shotgun for inbound Leads.
- Managers can view urgent and high-impact customer requests as they come in.
Who it's for
Teams, Agents, and Managers handling customer requests, Leads, Tasks, or Approval Requests.
In the catalog
13 plugins in Sales Cloud · Analytics
Price distribution: 5 free, 2 freemium, 6 paid
Pricing & deployment
Platform
Salesforce
Product
Sales Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Organize your customer requests into queues. HQueue's let you quickly view, triage and assign requests as they come in. You can also create different HQueue's for the severity of an issue and Agents can react accordingly. Urgent and high impact requests can be identified and become visible to managers. Sales Cloud …»