Approval System
Manages requests and approvals for companies on Microsoft platforms, with SharePoint web part and multi-language support.
SharepointEmpower Private LimitedPrice not published
HelpDesk
by Ignatiuz SoftwareMicrosoft 365Price not published
Internal ticketing and status tracking within SharePoint for employees and helpdesk agents.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
HelpDesk provides an internal ticketing system within SharePoint. Employees can create support tickets and track their ticket status. Administrators can view reports on agent performance and ticket statuses. Email notifications are sent to requesters and agents for each transaction.
Key capabilities
from the Microsoft Marketplace listingSupport ticket creation
Employees can raise support tickets within the SharePoint site.
Ticket status tracking
Employees can view the status of their tickets in one place.
Agent performance reports
Administrators can view reports on agent performance.
Ticket status reports
Reports include ticket statuses such as open, resolved, and pending.
Transaction notifications
Email notifications are sent to the requester and agent for each transaction.
Browser support
The add-in supports Internet Explorer, Edge, and Chrome.
Who it's for
Employees, helpdesk agents, and administrators.
In the catalog
14 plugins in SharePoint · Customer Service
Price distribution: 2 freemium, 3 paid, 9 price not published
Pricing & deployment
Platform
Microsoft 365
Product
SharePoint
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Happy employees lead to business success. Give them the care they need with Helpdesk, a free to use internal ticketing system by Ignatiuz. Helpdesk is designed to facilitate seamless communication between the employees and helpdesk agents. Along with creating support tickets, employees can track the status of all …»