Helpdesk System

by SharepointEmpower Private LimitedMicrosoft 365Price not published

Manage support tickets in SharePoint with assignment rules, email alerts, dashboards, reports, and ticket history.

Facts verified marketplace.microsoft.comAd-free rankings
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
Helpdesk System — screenshot from the Microsoft Marketplace listing

What it does

Manages support tickets in SharePoint through dashboards, assignment rules, email tickets, alerts, reports, and ticket history. It includes custom sections and fields, ticket merging, time tracking, SLA settings, escalation, and import/export functions. The app supports SharePoint web part and full-page web part components and offers multiple language options.

Key capabilities

from the Microsoft Marketplace listing

Ticket assignment

Supports automatic assignment, smart assignment, and multiple assignees for tickets.

Ticket administration

Provides ticket editing, merging, archiving, categories, priorities, and request history.

Custom fields

Includes custom sections and fields for ticket records.

Email workflows

Provides email tickets, templates, custom emails, and alerts.

Dashboards and reports

Includes dashboards, reports, and a board for viewing support work.

SLA escalation

Provides SLA settings and automatic escalation.

SharePoint components

Supports SharePoint web part and full-page web part components.

How it compares

Helpdesk System and Multi Approval Process both use cloud deployment. Both listings have an unknown pricing type. Helpdesk System lists ticket management, dashboards, reports, and SLA escalation, while Multi Approval Process is listed as an approval process product.

NamePricingDeploymentUpdated
Helpdesk Systemthis pluginPrice not publishedCloud
Multi Approval ProcessPrice not publishedCloud

In the catalog

304 plugins in SharePoint · Analytics

Price distribution: 4 free, 39 freemium, 86 paid, 175 price not published

Pricing & deployment

Platform
Microsoft 365
Product
SharePoint
Deployment
Cloud
Pricing
Price not published

More from SharepointEmpower Private Limited

Similar plugins in SharePoint · Analytics

View all 304 →

What the vendor says

«Our Helpdesk System is a certified cloud-based product, Our ticket management software is like a superhero for handling issues in organizations. It works smoothly with Microsoft platforms to make managing tickets easier. Plus, it speaks many languages, so people around the world can use it in their own language. With …»

Official marketplace listing

Publisher
SharepointEmpower Private Limited
Updated on marketplace
Facts verified

Tags

helpdesksystemhelpdeskticketing