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AkvelonFreemium
Haptik
by Jio Platforms LimitedMicrosoft 365Paid
Provides virtual assistants for customer support and product recommendations across websites, apps, WhatsApp, and Facebook Messenger.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Haptik provides virtual assistants for customer interactions on websites, mobile apps, WhatsApp, and Facebook Messenger. The assistants support multiple languages, answer recurring support questions, provide product recommendations, and route complex requests to helpdesk systems with conversation records. Haptik also includes pre-trained conversation flows and industry-specific natural-language models.
Key capabilities
from the Microsoft Marketplace listingDigital assistants
Provides virtual assistants for websites, mobile apps, WhatsApp, and Facebook Messenger.
Shopping recommendations
Offers an AI-based recommendation engine for product discovery and shopping interactions.
Support query handling
Responds to recurring customer-support questions and routes complex requests for ticket creation.
Helpdesk ticket sync
Transfers complex-query tickets to helpdesk dashboards with chat transcripts and conversation history.
Conversation flows
Includes pre-trained flows with multi-turn dialogs, entity detection, and live-agent handover triggers.
Language understanding
Uses industry-specific models with domain data dictionaries and taxonomies.
Use cases
- Recurring customer-support questions can be handled by the virtual assistant, while complex queries are forwarded for ticket creation.
In the catalog
2,531 plugins in Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, AI Time Journal, Opus Research & more.»
Official marketplace listing
Marketplace
Publisher
Jio Platforms Limited
Updated on marketplace
Facts verified