Appvibe Customer Feedback
Capture customer feedback, analyze trends, and connect findings with Jira workflows.
AppvibeFree
Happy Desk
by InsightVizAtlassianFreemium
Analyze Jira support-ticket sentiment, view sentiment trends, and prioritize tickets by score.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYData and analytics
UPDATED ON MARKETPLACE
What it does
Happy Desk assigns a sentiment score to each Jira support ticket and shows positive, neutral, and negative word breakdowns. Its dashboard tracks changes in customer sentiment over time and displays trends in support operations. Teams can use ticket sentiment scores when prioritizing support work. The app runs on Forge, processes data within the Atlassian environment, and does not require external service calls for sentiment analysis.
Key capabilities
from the Atlassian Marketplace listingTicket sentiment scores
The app provides a sentiment score for each support ticket.
Sentiment word breakdowns
The issue-context view separates positive, neutral, and negative words for a ticket.
Sentiment trend dashboard
The built-in dashboard tracks changes in customer sentiment over time and shows trends in support operations.
Sentiment-based prioritization
Support tickets can be prioritized using their sentiment scores.
Who it's for
Service desk teams.
How it compares
Happy Desk uses a freemium pricing model, while Appvibe Customer Feedback is free. Both are cloud apps.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Appvibe Customer Feedback | Free | Cloud |
In the catalog
87 plugins in Jira · Data and analytics
Price distribution: 30 free, 23 freemium, 34 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Compatible with English 🇬🇧 , Spanish 🇪🇸 , Italian 🇮🇹 and German 🇩🇪! Happy Desk is a powerful app designed to help service desk teams improve customer satisfaction and streamline support operations. Here are some key features: Advanced Sentiment Analysis: Happy Desk offers sentiment score for each support …»