Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Hapi Guest Focus
by Data Travel, LLCSalesforcePaid
Combines hotel guest CRM records, reservations, preferences, and activities within Salesforce for service teams.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
The app brings CRM information from Salesforce into hotel service workflows alongside guest profiles, preferences, activities, reservations, and booked activities. Staff can update guest records, assign preferences, and resend confirmation emails or other guest messages from the app. It also provides a timeline of each guest’s reservations and activities.
Key capabilities
from the Salesforce AppExchange listingGuest profile card
Displays enriched CRM information and selected guest KPIs in a guest overview.
Data update prompts
Prompts agents to collect or revise specified guest information.
Communication tools
Allows staff to resend confirmation emails and other guest messages from the app.
Guest itinerary
Combines guest reservations and booked activities in a timeline.
Preference catalog
Provides selectable guest preferences for assignment during interactions.
Who it's for
Hotel service agents, front desk teams, and guest-facing teams.
In the catalog
332 plugins in Salesforce Platform · Customer Service
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
More from Data Travel, LLC
Similar plugins in Salesforce Platform · Customer Service
View all 332 →
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
Data Sync Pro
Automates data processing, rules, UI lists, action buttons, and cross-org synchronization in Salesforce Platform.
PUSHTOPICFreemium
What the vendor says
«Hapi Guest Focus gives hotel service agents access to CRM data not available through the Property Management System. This helps front desk and guest-facing teams deliver personalized and informed guest experiences by combining guest profiles, preferences, and activities into one clear view across the entire brand …»