Fujitsu GLOVIA® OM Cartridge for B2C Commerce
Connects Salesforce B2C Commerce with GLOVIA OM for order, inventory, fulfillment, and business operations.
FujitsuFree
Fluent Order Management
by Fluent CommerceSalesforceFreemium
View Fluent OMS order information in Salesforce Service Cloud.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCommerce
UPDATED ON MARKETPLACE
What it does
The Salesforce Service Cloud connector lets customer service representatives view order information stored in Fluent OMS within Service Cloud. Fluent Order Management provides inventory data in one location and displays stock availability before purchase. It manages order status across online, store, marketplace, and DSV channels, including split shipments and order consolidation. Store inventory can be used for Click and Collect and Ship from Store orders.
Key capabilities
from the Salesforce AppExchange listingService Cloud connector
Connects Salesforce Service Cloud with Fluent OMS so customer service representatives can view Fluent OMS order information in Service Cloud.
Inventory visibility
Provides inventory positions across distribution centers, stores, suppliers, and third-party shippers.
Stock availability display
Shows customers what is in stock before the buy button.
Order orchestration
Orchestrates orders across locations, channels, and partners.
Order status management
Manages and displays customer order status across online, store, marketplace, and DSV channels.
Store fulfillment
Uses store inventory to fulfill Click and Collect and Ship from Store orders.
Shipment handling
Supports split shipments and order consolidation.
Who it's for
Customer service representatives.
In the catalog
12 plugins in Service Cloud · Commerce
Price distribution: 2 free, 4 freemium, 6 paid
Pricing & deployment
Platform
Salesforce
Product
Service Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Fluent Order Management is the flexible, cloud-native distributed order management platform that can be customized to fit your unique omnichannel strategy. This means you can offer all the delivery options customers expect, but configure unique processes that differentiate you from others.»