Neuron7 for Agentforce
Adds guided troubleshooting and service issue analysis to Agentforce.
Neuron7.aiPaid
Field Service Agentforce
by SERVICE 1 GmbHSalesforcePaid
Classifies service requests and allocates resources through Agentforce for Field Service.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Adds virtual assistants to Agentforce for Field Service. The agents answer common customer questions, resolve issues, and provide personalized recommendations. They can classify service requests, allocate resources, and provide real-time analytics and predictions for field service decisions.
Key capabilities
from the Salesforce AppExchange listingVirtual customer assistants
Virtual agents answer common questions, resolve issues, and provide recommendations to end customers.
Request classification
Agentforce classifies service requests as a routine task.
Resource allocation
Agentforce automatically allocates resources for field service work.
Real-time predictions
AI-powered analytics and predictions support task prioritization and service decisions.
Who it's for
Field service teams and end customers.
How it compares
Field Service Agentforce includes service-request classification and resource allocation, while Neuron7 for Agentforce focuses on complex service issues with predictive analytics, recommendations, and step-by-step guidance. Neuron7 Service Agent Suite also focuses on complex service issues and service workflows. ExpertLoop™ routes escalations to human experts from Einstein and Agentforce.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Neuron7 for Agentforce | Paid | Cloud | |
| ExpertLoop™ | Freemium | Cloud |
In the catalog
35 plugins in Agentforce · Customer Service
Price distribution: 6 free, 5 freemium, 24 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Use the full power of Agentforce – directly integrated into your Field Service. The virtuell assistant revolutionizes your service processes, optimizes resource utilization, and helps you overcome the shortage of skilled workers. By automating routine tasks, simplifying complex decisions, and delivering real-time …»