Extended Cloud SLA by Bytesource

Provides Jira and Confluence support, monitoring, maintenance reviews, security checks, penetration tests, and continuity testing.

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PRICINGPaid
DEPLOYMENTCloud · Data Center
CATEGORYSecurity and compliance
UPDATED ON MARKETPLACE
Extended Cloud SLA by Bytesource — screenshot from the Atlassian Marketplace listing

What it does

Provides access to a multilingual service desk with support available up to 24/7 and prioritized handling of incidents. The service includes proactive monitoring, and annual checks covering access controls, authentication, and audit logging. Optional annual penetration tests assess potential vulnerabilities, and annual resilience and business continuity tests are also available. Flexible modules allow the service to be tailored to organizational needs.

Key capabilities

from the Atlassian Marketplace listing

Multilingual service desk

Provides service desk access with support available up to 24/7 and prioritized handling of incidents.

Proactive monitoring

Monitors Jira and Confluence environments proactively.

Annual security checks

Checks access controls, authentication, and audit logging annually.

Penetration testing

Offers optional annual penetration tests to assess potential vulnerabilities.

Continuity testing

Provides annual resilience and business continuity tests.

How it compares

Extended Cloud SLA by Bytesource is paid and listed for data-center and cloud deployment, while Migrate to Jira Service Management (JSM) with Zero Downtime and Windchill RV & S integration for Jira (Bidirectional sync) are paid cloud-only listings. Synack for Jira Cloud is free and cloud-only.

NamePricingDeploymentUpdated
Extended Cloud SLA by Bytesourcethis pluginPaidCloud · Data Center
Migrate to Jira Service Management (JSM) with Zero DowntimeNot in catalog
Windchill RV & S integration for Jira (Bidirectional sync)PaidCloud
Synack for Jira CloudFreeCloud

In the catalog

267 plugins in Jira · Security and compliance

Price distribution: 103 free, 41 freemium, 123 paid

Pricing & deployment

Platform
Atlassian
Product
Jira
Deployment
Cloud · Data Center
Pricing
Paid

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What the vendor says

«Our Extended Cloud SLA ensures your Jira and Confluence environments stay secure, stable, and fully supported. We provide up to 24/7 multilingual support through our expert service desk to resolve issues quickly and reduce downtime. To keep your systems performing at their best, we deliver proactive monitoring …»

Official marketplace listing

Publisher
ByteSource Technology Consulting GmbH
Updated on marketplace
Facts verified

Tags

compliancedata managementmigrationreporting