Ticket Routing & Auto Assignment for Jira
Routes Jira Service Management tickets by schedules, on-call assignments, JQL rules, and fallback steps.
AiveryLabsFreemium
Elevator - Smart Issue Assignment
by Sapling ValleyAtlassianPaid
Assigns Jira issues by workload, escalates incidents through on-call rosters, and sends notifications to service teams.
PRICINGPaid
DEPLOYMENTData Center · Server
CATEGORYIT support and service
UPDATED ON MARKETPLACE
What it does
Elevator for Jira assigns issues to service team members based on workload and can distribute work across a team or selected team members. It supports on-call rosters, team shifts, tiered escalation, and automatic re-escalation for incidents. Notifications can be sent through email groups, Slack channels, Hipchat groups, and webhooks. Jira Service Desk automation and Jira workflow actions can trigger escalations and assignments.
Key capabilities
from the Atlassian Marketplace listingIssue assignment
Assigns issues to team members based on workload or to a selected subset of a team.
On-call rosters
Provides configurable on-call rosters with team shifts and tiered escalation.
Automatic re-escalation
Re-escalates incidents through configured on-call arrangements.
Multi-channel notifications
Sends roster notifications through email groups, Slack channels, Hipchat groups, and webhooks.
Jira automation
Connects with Jira Service Desk automation and Jira workflow actions for custom escalation and assignment rules.
Use cases
- A helpdesk can automatically assign incoming service requests to team members.
- Teams can escalate high-severity incidents using Jira Service Desk automation.
- Organizations with complex support schedules can configure shifts across global teams.
Who it's for
Intended for on-call teams, service teams, helpdesks, and teams managing incident response.
How it compares
Elevator - Smart Issue Assignment is paid and deploys on data-center and server, while Ticket Routing & Auto Assignment for Jira is freemium and cloud-only, and Smart Assignments & Rotations is freemium with data-center and cloud deployment. Appvibe PagerDuty Integration is free, cloud-only, and was updated in Dec 2024, while xMatters Actionable IT Alerts for Jira is free and deploys on data-center, cloud, and server.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Data Center · Server | |
| Ticket Routing & Auto Assignment for Jira | Freemium | Cloud | |
| Smart Assignments & Rotations | Freemium | Cloud · Data Center | |
| Appvibe PagerDuty Integration | Free | Cloud | |
| xMatters Actionable IT Alerts for Jira | Free | Cloud · Data Center · Server |
In the catalog
495 plugins in Jira · IT support and service
Price distribution: 157 free, 126 freemium, 212 paid
Pricing & deployment
Platform
Atlassian
Product
Jira
Deployment
Data Center · Server
Pricing
Paid
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What the vendor says
«Winner of Best Newcomer Add-on in Codegeist 2016! Escalation for Incident Management Flexible on-call rosters make finding the right person to deal with an incident easy. Tiered on-call rosters with automated re-escalation ensure incidents are never missed Intelligent Work Allocation for Teams Optimise the allocation …»