Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Dialogue
by BlueLeap IncSalesforcePaid
Manage customer-service processes in Salesforce with drag-and-drop routing, messaging-app data capture, and automation.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Dialogue lets business analysts and non-technical staff manage integrations, cloud functions, and business processes through a drag-and-drop routing engine. It captures voice, video, high-resolution images, and personal data from a consumer’s preferred messaging app. Staff can adjust process logic without rewriting code, while AI, bots, and Salesforce can be managed across the cloud. The application supports ticket prioritization and routing based on sentiment, along with computer processing of some incidents and inquiries using images and video.
Key capabilities
from the Salesforce AppExchange listingDrag-and-drop routing
Business staff can control business processes and routing through a drag-and-drop engine.
Messaging-app capture
The application captures voice, video, high-resolution images, and personal data from a consumer’s preferred messaging app.
Process adjustment
Staff can change or tune processes without technical skills or rewriting computer code.
Sentiment-based routing
The application supports ticket prioritization and routing based on sentiment.
Image and video processing
Images and video can be used to automatically process some customer inquiries.
Cloud capability management
AI, bots, and Salesforce can be managed across the cloud in one place.
Who it's for
The application is intended for business analysts, non-technical business staff, and agents.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
Data Sync Pro
Automates data processing, rules, UI lists, action buttons, and cross-org synchronization in Salesforce Platform.
PUSHTOPICFreemium
What the vendor says
«Our application helps your your business analysts control the disparate platforms, complex integrations and cloud functions necessary to build effective business processes that optimally resolve customer problems. Non-technical business staff can control the technical layer and the business process through a drag & …»