Responsly | Surveys, Forms, NPS, CSAT, Customer Experience
Collects and analyzes customer feedback in Salesforce through automated surveys, dashboards, reports, and multiple response channels.
Sixpoints-Jędrzej KoronowiczFreemium
Customer Feedback Manager
by Folio3 Software Inc.SalesforceFree
Collects and analyzes customer feedback in Salesforce using forms, sentiment categories, dashboards, and follow-up tasks.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Customer Feedback Manager collects feedback through configurable forms within Salesforce. Built-in AI categorizes feedback as positive, neutral, or negative, including multilingual analysis. Dashboards and reports show feedback trends and areas for improvement. The app can create tasks for negative feedback or low-scoring submissions and supports configurable metadata for different industries.
Key capabilities
from the Salesforce AppExchange listingFeedback forms
Configurable forms collect customer feedback for different business needs.
Sentiment analysis
Built-in AI categorizes feedback as positive, neutral, or negative.
Multilingual analysis
The app provides sentiment analysis for feedback in multiple languages.
Dashboards and reports
Customizable dashboards and reports display feedback trends and improvement areas.
Follow-up tasks
The app creates tasks for negative feedback or low-scoring submissions.
Configurable metadata
Metadata settings can be adapted for different industries.
How it compares
Customer Feedback Manager combines configurable feedback forms, sentiment categories, multilingual analysis, dashboards, and follow-up tasks. Responsly | Surveys, Forms, NPS, CSAT, Customer Experience focuses on Salesforce surveys, event-based automation, customizable templates, and real-time insights. CX Cards for Sales and Service triggers email or SMS surveys at CRM events such as lead creation, opportunity changes, and cases, while Automated CSAT Survey automates the distribution and collection of customer feedback.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Responsly | Surveys, Forms, NPS, CSAT, Customer Experience | Freemium | Cloud | Not published |
| CX Cards for Sales and Service | Paid | Cloud | |
| Automated CSAT Survey | Free | Cloud |
In the catalog
1,106 plugins in Salesforce Platform · Customer Service
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«The Customer Feedback Manager is a Salesforce-based app designed to streamline feedback collection, analysis, and management. It provides a centralized platform to capture customer feedback through dynamic forms and automatically categorizes sentiments as Positive, Negative, or Neutral using built-in AI analysis. With …»
Official marketplace listing
Marketplace
Publisher
Folio3 Software Inc.
Updated on marketplace
Facts verified