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CoreEngage | Altigen
by ROGER365.ioMicrosoft 365Price not published
Contact center and social messaging for Microsoft Teams, with queueing, routing, reporting, and agent and supervisor tools.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
CoreEngage provides contact center and social messaging functions within Microsoft Teams. It offers queueing, audio prompts, CRM and Power Platform integrations, routing methods, and schedules. Agents can view queue information, manage availability and reason codes, log into multiple queues, and complete wrap-up timers. Supervisors can view queue and agent statistics, override agent status, and monitor, whisper, or join calls. Reporting includes queue and agent summaries, details, and agent logging.
Key capabilities
from the Microsoft Marketplace listingQueue management
The contact center provides queueing, multiple queue login, and queue summaries and details.
Call routing
Routing options include skill-based routing and other routing methods.
CRM integration
CRM integration is available in the contact center and agent app.
Live queue insights
Agents and supervisors can view live queue and agent statistics.
Supervisor call controls
Supervisors can monitor, whisper, and join calls.
Power Platform integration
The agent app supports Power Platform integration.
Contact center reporting
The reporting module provides queue and agent summaries, details, and agent logging.
Audio prompts
The contact center includes neural text-to-speech for audio prompts.
Use cases
- Organizations using Teams Calling can operate customer communications through the contact center.
Who it's for
CoreEngage is intended for organizations using Teams Calling, including contact center agents and supervisors.
In the catalog
67 plugins in Power Platform · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power Platform
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«CoreEngage offers a Contact Center and Social Messaging solution for Microsoft Teams. With the Teams App, agents have realtime insight in the queue, waiting time etc. With the reporting module you can view historical data. CoreEngage can be used within every organization who migrated to Teams Calling and would like to …»