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CC4Teams
by CC4ALLMicrosoft 365Price not published
Provides an omnichannel contact center within Microsoft Teams, with routing, IVR, recording, reporting, and Power BI dashboards.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
CC4Teams adds contact-center functions to Microsoft Teams, including conversational IVR, skill-based routing, compliance recording, wallboards, and wrap-up time. It connects contact-center information with Power BI reporting and visualization. The listing also states that Microsoft Copilot and other AI mechanisms can provide automated suggested responses during conversations. An active CC4Teams account is required.
Key capabilities
from the Microsoft Marketplace listingConversational IVR
Directs callers through interactive voice conversations.
Skill-Based Routing
Routes callers to available employees based on skills.
Compliance Recording
Records contact-center conversations for compliance purposes.
Power BI Reporting
Presents contact-center information through Power BI dashboards and visualizations.
Microsoft Copilot
Uses embedded Copilot and AI mechanisms to generate suggested responses during conversations.
Wallboards
Provides wallboards for contact-center operations.
Use cases
- Customer contact teams can use the platform for staff training based on recorded interactions and feedback.
- Organizations can use contact-center information to support regulatory compliance activities.
Who it's for
Customer contact teams and employees handling customer conversations.
In the catalog
1,389 plugins in Power BI · Analytics
Price distribution: 90 free, 137 freemium, 661 paid, 501 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Power BI
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Customer Contact Enablement platform Omni-Channel Contact Center for Microsoft Teams CC4Teams is an Omni-Channel Customer Contact Solution certified by Microsoft and natively integrated into Microsoft Teams. When it comes to Customer Contact enablement, CC4ALL has become the authority in improving communication while …»