Automates configured emails for new or updated cases in Salesforce.

Facts verified appexchange.salesforce.comAd-free rankings
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
CaseAutoMail — screenshot from the Salesforce AppExchange listing

What it does

CaseAutoMail generates emails when a case is created or updated, using settings from its Case Configuration and Email Configuration tabs. Email content is populated from saved configurations, and sending can be automatic or manual. Automatic emails can depend on case type and status, while manual emails can be sent with configured templates or without matching criteria. When the organization exceeds its daily email limit, a bypass option can be selected when creating or updating a case.

Key capabilities

from the Salesforce AppExchange listing

Case email automation

Sends emails automatically when a case is created or updated according to configured case types and statuses.

Manual email sending

Allows users to send emails manually when the case type and status are not configured.

Configured email templates

Supports manual email sending with templates assigned to preconfigured case types and statuses.

Email limit bypass

Provides a Bypass Email Limit checkbox when the organization exceeds its daily email limit.

In the catalog

1,106 plugins in Salesforce Platform · Customer Service

Price distribution: 265 free, 166 freemium, 675 paid

Pricing & deployment

Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free

More from Advanz101 Business Systems Inc

Similar plugins in Salesforce Platform · Customer Service

View all 1,106 →

What the vendor says

«CaseAutomail for Salesforce, the hassle-free and user-friendly app designed to streamline your email communication process effortlessly. Once a new case is created or a case record is updated, rest assured that the email will be generated automatically, following the settings you've defined in the Case Configuration …»

Official marketplace listing

Publisher
Advanz101 Business Systems Inc
Updated on marketplace
Facts verified